ポリシー

Our Policies

  • Our starting prices are available in our Services page.

    For an exact quote, please visit us in-store to confirm pricing before your appointment. Please note that de-matting and de-shedding charges are not included in the starting prices.

  • A $25 fee will be applied to any no-show or cancellation.

    We allow one grace cancellation. After three no-shows or cancellations, you will be restricted from booking with us.

  • Service times range from 1 to 5 hours, depending on the services, breed, and size of your pet.

    If you have specific timing requirements, please inform us, and we will do our best to accommodate them.

    A $25 holding fee will be charged for any pickup occurring more than 90 minutes after you have been notified that your pet is ready. Late pickups after closing will incur additional per-minute charges.

    If you need your pet groomed more quickly, a priority booking charge of $30 will be added to meet your timing request with the help of an additional groomer.

良くある質問

Frequently Asked Questions

  • All pets should be current with their rabies vaccinations, and also should wait at least 2 full days after receiving vaccinations before coming in.

    We require a proof of rabies vaccination paperwork for validation purposes. Only pets between eight weeks to four months of age may receive salon services without vaccinations. Dogs specifically are required to have rabies vaccinations in the state of California after reaching the age of three months.

    Once vaccinated, dogs must wear their license on their collar at any given time. Depending on the type of rabies vaccine received, your dog will need a new vaccine shot every 1-3 years. Although in California only the rabies vaccination is mandatory, veterinarians advise that dogs receive core immunizations against parvovirus, distemper virus, adenovirus-2 and leptospira.

    Also recommended are non-core immunizations for parainfluenza, Bordetella bronchiseptica, canine influenza virus and Lyme disease

  • One very big note is that the earlier you bring your pet in for grooming, the better.

    This is because your pet may need time to get accustomed to the grooming experience, and to enjoy it. Our recommendation is to bring your pet two weeks after their last vaccination. We do not use clippers on your pet for their first visit, since the change from a pup to adult coat depends on the breed.

    For your pet’s first grooming experience, we make sure to introduce them to the environment as stress free as possible to make sure that they enjoy all future visits.

  • Due to your pet’s love for you, the excited movements may create an unsafe environment for grooming.

    We would love to show you around the facilities, but we do ask that you bring your pet at it’s appointment time and to pick up your pet when the grooming session is completed.

  • There are many reasons why your pet may be shaking, as it is a new environment and can be overwhelming.

    The key ingredient is to make sure that your pet is comfortable and used to our salon, which will help them to get through the grooming session easily. They’ll really love it when they get a whole bunch of attention with their brand new look!

  • Anal glands are scent sacs that are located underneath your dog’s tail.

    Some breeds are able to empty them on their own, and some are not. Before expressing your pet’s anal glands, please make sure to discuss with your veterinarian if it is healthy to do so, as some veterinarians prefer to avoid expressing the anal glands.

  • This varies for every individual pet.

    We do not offer just haircuts, mainly due to the fact that bathing and fluffing your pet’s coat to put the finishing touches on a grooming session is a very big part of the final product. A professional wash and dry in-store is required.

Ready for your pet’s next style moment?

Book your appointment today
and treat your companion to a spa day they’ll love.